• Please make sure that you’ve checked your spam/bulk/trash folders, our emails sometimes end up there by mistake.
• If you still haven’t found your activation email, please contact us at info@myyarnclub.com and we’ll get that sent to you ASAP.

There are a few email providers that sometimes encounter issues receiving our emails, ie. bigpond.com, AOL -  due to very strict email settings. We suggest in this case, to change your registered email address to one from Gmail or Yahoo.

We process orders within 24 hours of receiving them and ship them out to you. Depending on where you're located this typically takes 2-6 business days to have the yarn arrive at your home.

Yes we sure do. We ship around the world :)

Yup, you bet! There is no contract, and you can cancel anytime you'd like. Simply send us an email at info@myyarnclub.com and we'd be happy to do that for you :)

Yup! We add new yarns regularly. We're always working with our customers to ensure that they have access to their favorite yarns. 

If you have an active membership (Elite or Yarn Club Pro), just by logging in to your account you will already have automatic discount to all the yarns in our online shop.

Yes. If you would like to continue your access, you can opt to do that by signing up for our monthly membership for $19/mo - just send us an email letting us know at info@myyarnclub.com

If you encounter any of these, please contact us at info@myyarnclub.com so we can check your account and fix it for you.

No, no need. You should have received an Activation email inviting you to access our new members’ site. If you didn’t receive one or lost it, just email us at info@myyarnclub.com so we can send you one.

• If you encounter this, please email us at info@myyarnclub.com so we can assist you with your order.
• If you already completed your order, we will just refund you the excess payment.

Just send us an email at info@myyarnclub.com and we can take care of that for you.

Yes! In either the Knitting or Crochet class pages, just click on the Browse the Resource Library button to take you to the videos so you can learn the basic skills.

• If you have an active Yarn Club Pro membership, simply login to your account. From there, click on classes towards the upper left hand side of the home page. You will then scroll down and click on the “Yarn Club Pro” tab. You should be all set.
• Be sure to send us an email at info@myyarnclub.com if you have any further questions or have any issues accessing your membership.
  

The email you received with your coupon code provides you the link to where you can order your free yarn.

After you've chosen the color of your yarn/s, at Checkout you can paste or type in your coupon code in the Gift card/Discount Code box.

We refund a charge as long as it is within 30 days of payment. Please make sure to contact us right away if you need a refund.

However, if the charge is related to an item that we already shipped out, our policy is for the item to be returned to us first, before we can issue the refund.

If you see double or multiple charges for membership, please email us right away at info@myyarnclub.com it is possible that you may have accidentally signed up twice or again via our newer yarn promos.